Need help with a product?  Here's what to do:

1. Replacement Parts - Under Warranty
If you need to receive "Replacement Parts" under Warranty, you can do so only through: eusupport@madcatz.com.

Replacement Parts - General
If you wish to purchase "Replacement Parts", you can now do so through:
www.gamesharkstore.net/parts.htm

2. Defective product - How Do I return? RMA Procedure
Please do not ship anything without an RMA # (Return Merchandize Authorization Number) issued by: eusupport@madcatz.com as it will be "Returned To Sender" on receipt by our Receiving Department at the sender's expense.

Click here to see the RMA Prodedure

3. First check our Knowledge Base / Files Download Area
95% of all customer questions are covered here. Our Knowledge Base is open all hours and regularly updated - no waiting for a technician to return your e-mail. Find the latest files, drivers, manuals, setup guides, solutions, workarounds, tips & tricks and support documentation for your product.

Click here to see the Product Knowledge Base 

4. Legacy Discontinued Products
Discontinued Products are not supported by our Support Staff. Support info is only available in our Knowledge Base and please keep in mind there are no replacement parts.

5. Beta Versions
Beta versions of drivers and applications are not supported by our Tech Support.

6. Contact Technical Support
If you still haven't found the info you need, you should contact our Tech Support.

Click here to contact the European Support Centre: eusupport@madcatz.com